Return & Refund Policy | Returns, Replacements & Refund Information

01

Introduction

At HCI, we strive to provide our customers with the highest quality products and exceptional service. We understand that sometimes issues may arise with your purchase. Please read our Return and Refund Policy carefully to ensure a smooth process.

02

Damaged or Defective Products

In the rare event that your HCI massage chair or massager arrives damaged or defective, we offer a hassle-free replacement policy. Please follow these steps to initiate the replacement process:

Notification

Contact our customer service team within 7 days of receiving your product via email or phone.

Provide Details

Share your order number, a clear description of the issue, and photos/videos showing the damage or defect.

Verification

Our team will review the details and confirm the issue.

Replacement

Once verified, we will send a replacement product at no additional cost. The replacement will be the same model and configuration as your original purchase.

03

Terms & Conditions

Timeframe

Damaged or defective products must be reported within 3 days of receiving the product.

Original Packaging

To facilitate the replacement process, it is essential to retain the original packaging. We may request you to use it for returning the damaged item.

Unused Condition

The damaged or defective product must be in unused condition to qualify for a replacement.

No Returns

We do not offer returns for reasons other than damage or defect. Our policy is limited to replacements in such cases.

04

Contact Information

For any concerns or inquiries related to our return and refund policy, please contact our customer service team:

Email: humancareiinfo@gmail.com

Phone: 07300000739

Thank you for choosing HCI. We appreciate your understanding and cooperation with our return and refund policy.