Thank you for choosing HCI! We understand that plans can change, and sometimes adjustments are necessary. To ensure a smooth experience for our customers, we have established the following cancellation policy for orders placed on our website:


Cancellation Period:

Customers may cancel their order within 24 hours of placing it. This 24-hour window allows you the flexibility to make changes or reconsider your purchase without incurring any cancellation fees.


How to Cancel:

To initiate a cancellation within the stipulated timeframe, please contact our customer service team through our dedicated helpline at 07300000739 or via email at Be sure to provide your order details for a prompt and efficient process.


Refund Process:

If the cancellation is made within the 24-hour period, you will be eligible for a full refund of the purchase amount. Refunds will be processed through the original payment method used during the order placement.


After 24 Hours:

Unfortunately, cancellations requested after the initial 24-hour period will be subject to our standard cancellation policy, and applicable fees may be incurred.


Exceptional Circumstances:

We understand that unforeseen circumstances may arise. In exceptional cases, such as emergencies or other special situations, we encourage customers to reach out to our customer service team for personalized assistance.


By adhering to this cancellation policy, we aim to provide a balance between customer flexibility and the necessary operational considerations involved in processing orders. We appreciate your understanding and look forward to assisting you with any questions or concerns.


Thank you for choosing HCI!