At HCI, we strive to provide our customers with the highest quality products and exceptional service. We understand that sometimes issues may arise with your purchase. Please read our return and refund policy carefully to ensure a smooth process.

Damaged or Defective Products:

In the rare event that your HCI massage chair or massager arrives damaged or defective, we offer a hassle-free replacement policy. Please follow these steps to initiate the replacement process:

1. Notification: Contact our customer service team within 7 days of receiving your massage chair. You can reach us via email at: or by calling our toll-free number at 07300000739.

2. Provide Details: When contacting us, please provide your order number, a detailed description of the damage or defect, and clear photographs or videos illustrating the issue.

3. Verification: Our customer service team will review the provided information to verify the damage or defect. Once confirmed, we will guide you through the replacement process.

4. Replacement: We will promptly send you a replacement product at no additional cost. Please note that the replacement will be for the same model and configuration as your original purchase.

Terms and Conditions:

1. Timeframe: Damaged or defective products must be reported within 3 days of receiving the product.

2. Original Packaging:  To facilitate the replacement process, it is essential to retain the original packaging. We may request you to use it for returning the damaged item.

3. Unused Condition: The damaged or defective product must be in unused condition to qualify for a replacement.

4. No Returns: We do not offer returns for reasons other than damage or defect. Our policy is limited to replacements in such cases.

Contact Information:

For any concerns or inquiries related to our return and refund policy, please contact our customer service team:


Phone: 07300000739

Thank you for choosing HCI. We appreciate your understanding and cooperation with our return and refund policy.